|Rebate refusal holds no water, says MP
Anglian Water charge customers for
draining surface water from their
gutters and driveways but some
customers do not use this service
South Norfolk MP Richard Bacon has asked Environment Secretary Margaret Beckett to look into why Anglian Water will not provide a full rebate to customers who have been charged for drainage services they do not use.
Anglian Water charges customers for the drainage of rain and melted snow from gutters and driveways but some customers’ homes use soakaways rather than Anglian’s
These customers can apply for a rebate but water companies only have to rebate present and future bills, not bills customers have already paid.
Mr Bacon said: “Anglian Water has been charging some customers for services it has not provided yet cannot or will not give this money back. Many of my constituents will be justifiably furious at this state of affairs and there can be no good reason why Anglian Water does not return money to which it is not entitled”.
The Government has previously stated it cannot force water companies to pay rebates retrospectively because customers using Anglian Water’s pipes for surface drainage should not have to pay for retrospective increases in drainage costs.
Mr Bacon added: “Any fair-minded person can see that nobody should be charged for services they have not used and Anglian Water should therefore give this money back. I have written to Environment Secretary Margaret Beckett and asked her to look into the matter as soon as possible”.
3 April 2006
|© Richard Bacon 2010|